Terms & conditions

Terms and Conditions

ORDERING

Is this site secure? How can I check on my order after it has been placed?

It’s so easy! If you have questions about the status of your order, make sure you sign in to your account under Login or My Account and you can view your order status, view past orders, make changes to your account information, change your password, and store alternate addresses (for shipping to friends and family!).

Is this site secure?

Yes, of course! We know security is important to you so we protect every single purchase using Secure Socket Layer (SSL) encryption technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected. You can be assured that your purchases are safe and secure.

What credit cards do you accept?

We currently accept the following credit cards: Visa, Mastercard, Discover, American Express and Diners Club International.

I haven’t received my order, my order is missing items or damaged, or my shipment is late?

We hate it when that happens! Please contact our Customer Service team at 888-474-5369 or customer.service@beautyblender.com within 15 days of receiving your package and we will do our best to help resolve any issue.

What is the sales tax?

Yes, unfortunately it’s the law. It’s not like we want to! We are required to collect sales tax in the 15 states where we have employees.

What if a product I want is out-of-stock, discontinued or limited-edition item?

Isn’t that the worst?!? If some of the items are available, we will go ahead and ship those items until the other items you ordered come back in stock. If it is a discontinued or limited-edition item, unfortunately, it’s a first come, first serve policy – so go ahead and shop now while you still can for that special, limited-edition product!

Please note, the maximum quantity per item is 5 pieces per order.

SHIPPING

How long will it take to ship?

We know you’re eager to get your fave beautyblender® products. That’s why we offer UPS shipping options: UPS Ground, UPS 3-Day Select, UPS 2-Day Air and UPS Next Day Air. Please allow 3 business days for your order to process. Note: your order will be shipping from Pennsylvania, so take that into consideration when choosing to expedite. Also please allow additional time for weekends and holidays.

Do you ship to a PO Box?

No, unfortunately we do not ship to PO Boxes.

Do you ship internationally?

Yes, please view our international shipping policies here.

Lost, stolen or damaged packages

Beautyblender is not liable for any lost, stolen or damaged packages or for any delay caused by act or default of the shipping carrier. Beautyblender is responsible for orders until they leave our warehouse facility only. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.

RETURNS

To return or exchange an item, please email us at customer.service@beautyblender.com.

Please be sure to include the following information:

The item(s) being returned
Reason for return
A copy of the packing list and/or your order number

Upon receipt of your request, we will send you an authorization number and instructions on how to return your item(s).

Customers are responsible for return shipping charges. It is recommended your return be sent by a traceable service to ensure your item is received.

Return Guidelines

• Only items purchased on beautyblender.com will be accepted. If your items were purchased from an authorized retailer, please return these items to the place of purchase to determine if you are eligible to return or exchange.
• Products that are defective (to be determined by Customer Service) will be accepted within 30 days of purchase.
• Any promotional discount received on your original purchase will be recalculated when the merchandise is returned or exchanged.
• We will not be able to issue a refund if any items received as a ‘gift with purchase’ through a promotion are not returned along with the purchased items.
• We reserve the right to limit returns or exchanges if we have reason to suspect misuse of our Returns Policy.
• All orders shipping to 3rd party shippers are final.
• We reserve the right to cancel orders if we have a distribution presence. We are not responsible or liable for delays or damages while in possession of a 3rd party shipper.
• Blenders, Tools & Kits:
• If you wish to return or exchange an unused product, please contact customer service within 30 days of purchase.
• Makeup & Cleansers:
• If you wish to return or exchange unused or gently used products, please contact customer service within 30 days of purchase. Please note, Bounce is eligible for a one time exchange only.

SAMPLES

How do I get a sample?

Who doesn’t love a free sample?!? From time to time, we may have samples of our cleansers or new products available with each purchase but when we do not, please check out our retailers such as Sephora andNordstrom where you can test the original beautyblender®.

PRO

Do you offer a discount or samples to makeup artists?Yes! It is our pros who have made us who we are. Click Here to learn more!

PRODUCT INGREDIENTS

Who do I contact if I have a question concerning product ingredients?

Good question! If you have questions concerning a specific product, all of the ingredients are listed on the packaging. You can also go onto the site and look up the specific product where you will find ingredient information. And if you still can’t find the answer you’re looking for, please contact our Customer Service team at 888-474-5369.

RECYCLING

At beautyblender® we’re all about helping preserve the earth and doing our part in rea.cycling initiatives. Here are two questions that many of you have asked:

It’s been three months and I’m ready to purchase a new beautyblender. What do I do with my old, used blender. Can I recycle it?

Why yes! Thanks for asking. Our blenders are made out of a 100% material that is recyclable. Just plop them into your recycling bin. Unfortunately we do not accept any used blenders at our corporate office.

Can I recycle the canister that my beautyblender came in?

Of course. All of our canisters are 100% recyclable so when you’re ready to dispose of your canister, toss it into your recycling bin at home. You can check each of our products for the recycling symbol as well. We strive to minimize our packaging and make it possible so that you can recycle all of our product packaging in an effort to preserve mother earth.

ANYTHING ELSE YOU EVER WANTED TO KNOW

We are here for you. Contact our team at customer.service@beautyblender.com and we will do our very best to answer any question you may have.