Signing Up

How do I sign up for the rewards program?

What are the advantages of becoming a rewards member?


I already have an account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Does it cost anything to begin earning points?

Earning & Redeeming

How do I redeem my points?

How do points convert to dollars?

What are the easy ways to earn points?

Program Limitations

Is there a limit to how many points I can earn?


Can I return my order if I redeemed rewards points for a discount?

I earned points with my last purchase, but now I want to return it. What will happen to my reward?

Reward Expiration

Do points ever expire?

VIP Program Questions

How is my VIP tier determined?

How do I know which Rewards tier I am currently a member of?

What is 'early sale access'?

How will I know when I have reached a new tier?

Tier Expiration


Why didn’t I earn points on my purchase?

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

I received an error message when referring friends through the email referral box. What went wrong?

I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

Birthday Reward

How can I get a birthday reward?


How do I redeem my rewards at checkout?

How do I redeem my rewards points?