FAQs

ORDERING

How can I check on my order after it has been placed?

It’s so easy! If you have questions about the status of your order, make sure you sign in to your account under Login or My Account and you can view your order status, view past orders, make changes to your account information, change your password, and store alternate addresses (for shipping to friends and family!).

Is this site secure?

Yes, of course! We know security is important to you so we protect every single purchase using Secure Socket Layer (SSL) encryption technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected. You can be assured that your purchases are safe and secure.

What credit cards do you accept?

We currently accept the following US issued credit cards: Visa, Mastercard, Discover, American Express and Diners Club International.

I haven’t received my order, my order is missing items or damaged, or my shipment is late?

We hate it when that happens! Please contact our Customer Service team at 888-474-5369 or customer.service@beautyblender.com within 15 days of receiving your package and we will do our best to help resolve any issue.

What is the sales tax?

It is a government imposed tax on products purchased. We are required by law to collect sales tax on purchases from our website and submit them to the state the product was shipped to. The rules and thresholds for determining taxability are defined by each state.

What if a product I want is out-of-stock, discontinued or limited-edition item?

Isn’t that the worst?!? If some of the items are available, we will go ahead and ship those items until the other items you ordered come back in stock. If it is a discontinued or limited-edition item, unfortunately, it’s a first come, first serve policy – so go ahead and shop now while you still can for that special, limited-edition product!

SHIPPING

How long will it take to ship?

We know you’re eager to get your fave beautyblender® products. That’s why we offer UPS shipping options: UPS Ground, UPS 3-Day Select, UPS 2-Day Air and UPS Next Day Air. Please allow 3 business days for your order to process. Note: your order will be shipping from Pennsylvania, so take that into consideration when choosing to expedite. Also please allow additional time for weekends and holidays.

Do you ship to a PO Box?

No, unfortunately we do not ship to PO Boxes.

Do you ship internationally?

Sorry, we do not ship internationally, but don’t despair! We have distribution partners all over the globe.

3rd Party Shippers

All sales are final. We reserve the right to cancel orders if we have a distribution presence. We not responsible or liable for any delays or damages while in possession of the 3rd party shipper.

Lost, stolen or damaged packages

Beautyblender is not liable for any lost, stolen or damaged packages or for any delay caused by act or default of the shipping carrier. Beautyblender is responsible for orders until they leave our warehouse facility only. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.

SAMPLES

How do I get a sample?

Who doesn’t love a free sample?!? From time to time, we may have samples of our cleansers or new products available with each purchase but when we do not, please check out our retailers such as Sephora andNordstrom where you can test the original beautyblender®.

PRO

Do you offer a discount or samples to makeup artists?

Yes! It is our pros who have made us who we are. Click Here to learn more!

PRODUCT INGREDIENTS

Who do I contact if I have a question concerning product ingredients?

Good question! If you have questions concerning a specific product, all of the ingredients are listed on the packaging. You can also go onto the site and look up the specific product where you will find ingredient information. And if you still can’t find the answer you’re looking for, please contact our Customer Service team at 888-474-5369.

PRODUCT

Help, my blender is bleeding dye. What is going on?

Don’t worry, beautyblender has chosen to use non-toxic, water-soluble dyes. For this reason, your beautyblender may shed dye for the first couple of washes – similar to a pair of blue jeans. Once you squeeze the water out of the beautyblender, the excess dye is removed as well. The dye does not transfer to the skin.

How do I use my blender?

It’s easy, just wet the sponge, squeeze out excess water and then bounce your favorite powder or liquid formulas for a flawless finish. The aqua-activated™ sponge grows to about twice its size and absorbs minimal product so your favorite formula lands on your complexion, not your sponge. When wet, the super soft material provides an even, smooth blend & bounce. The large rounded surface area ensures a quick application while the contoured tip offers precision. 

My blender looks moldy, what do I do?

Discontinue use if you notice any mold. Proper care is essential for your blender and should help prevent any mold. We recommend washing your beautyblender after every use with our tailormade cleansers. Within one minute of washing, blendercleansers provide protection against 99.7% of harmful germs for up to 24 hours, even if stains are left behind. Rinse and squeeze blender to remove any excess cleanser and water. Allow to dry completely in a clean, well-ventilated area. It’s best to replace your blender every 3 months for the best bounce and application.

DISCOUNTS

Offers cannot be combined with any other offers or used towards previous purchases. Limit one per person. Other restrictions may apply.

ANYTHING ELSE YOU EVER WANTED TO KNOW

We are here for you. Contact our team at customer.service@beautyblender.com and we will do our very best to answer any question you may have.