Returns & Exchanges

We’re so happy you took a step towards flawless makeup application. However, if you’re not satisfied with your purchase, please contact us and we will be more than happy to help you resolve your issue.

How To Return Or Exchange

To return or exchange an item, please email us at

Please be sure to include the following information:

The item(s) being returned

Reason for return

A copy of the packing list and/or your order number

Upon receipt of your request, we will send you an authorization number and instructions on how to return your item(s).

Customers are responsible for return shipping charges. It is recommended your return be sent by a traceable service to ensure your item is received. Guidelines Only items purchased on will be accepted. If your items were purchased from an authorized retailer, please return these items to the place of purchase to determine if you are eligible to return or exchange.


Products that are defective (to be determined by Customer Service) will be accepted within 30 days of purchase.

Any promotional discount received on your original purchase will be recalculated when the merchandise is returned or exchanged.

We will not be able to issue a refund if any items received as a ‘gift with purchase’ through a promotion are not returned along with the purchased items.

We reserve the right to limit returns or exchanges if we have reason to suspect misuse of our Returns Policy.

All orders shipping to 3rd party shippers are final.

We reserve the right to cancel orders if we have a distribution presence. We are not responsible or liable for delays or damages while in possession of a 3rd party shipper.

Blenders, Tools & Kits: If you wish to return or exchange an unused product, please contact customer service within 30 days of purchase.

BOUNCE & Cleansers: If you wish to return or exchange unused or gently used products, please contact customer service within 30 days of purchase. Please note, Bounce is eligible for a one time exchange only.