Returns & Exchanges
We’re so happy you took a step towards flawless makeup application. However, if you’re not satisfied with any of our products, please contact us as we’re more than happy to help you resolve your issue.
- Blenders, Tools & Kits:
- If you wish to return or exchange an unused product, please return the product within 30 days of purchase. If the product is defective (to be determined by Customer Service), product can be returned within 30 days of purchase. BOUNCE & Cleansers:
- If you wish to return or exchange unused or gently used product, please return the product within 30 days of purchase. If the product is defective (to be determined by Customer Service), product can be returned within 30 days of purchase.
- We will not accept returns on overly used products.
- If item was purchased at a retailer, unfortunately we cannot accept the product as it must be returned or exchanged at the retailer.
- Any promotional discount received on your original purchase will be recalculated when the merchandise is returned or exchanged.
- We will not be able to issue a refund if any items received as a ‘gift with purchase’ through a promotion are not returned along with the purchased items.
- We reserve the right to limit returns or exchanges if we have reason to suspect misuse of our Returns Policy.
- 3rd party shippers, all sales are final. We reserve the right to cancel orders if we have a distribution presence. We not responsible or liable for any delays or damages while in possession of the 3rd party shipper.
How to Return or Exchange
- To return or exchange an item, please email us at: firstname.lastname@example.org
- Please be sure to include the following information:
◦ The product(s) being returned
◦ Reason for return
◦ Copy of invoice/original receipt number
- Upon receipt of your request, we will send you an authorization number and instructions on where/how to ship back the item(s).